Frequently asked questions
The questions we are asked most. If yours is not here, write to us.
Will it fit my watch?
Any case up to 46 mm, on bracelet or strap. The cushions are sprung, so a heavy steel bracelet sits as securely as a leather strap.
How many turns per day does my watch need?
Most automatic movements want between 650 and 950 turns per day; a few need up to 1,950. Check your manufacturer booklet, then set the figure on the panel. When in doubt, start low.
Is it quiet enough for a bedroom?
Yes. The motors are Japanese Mabuchi units damped in the housing. At one metre you hear a faint whirr when a rotor turns, and nothing between cycles.
Does leaving a watch on a winder wear it out?
No. A movement is designed to run. Correct turns and alternating direction keep the lubricants distributed, which is gentler than long periods stopped.
Can it run on batteries?
The wooden winders can. The cabinets and the safe run from mains only, because of the lighting and the lock.
What if the fingerprint reader fails?
Every unit with a biometric lock also ships with an override code and a mechanical key.
Do you ship to Australia?
Yes. Every winder on this site ships to Australia, free, tracked and insured. Delivery takes 5 to 15 working days after dispatch, and we pack within 24 to 48 hours of the order. Australian import duty and GST, where they apply, are set by Australian customs and are not included in the price.
Do you ship outside the EU?
Yes, worldwide, and shipping is free. Import duties, VAT and customs handling fees are a separate matter: they are set by the country you live in, they are not included in the price, and they are payable by you if your country charges them. The carrier normally collects them on delivery.
Can I order a finish that is not listed?
Sometimes. Write to us with what you have in mind and we will tell you whether the factory can do it and at what cost.